At Heartcrawl, privacy isn’t an afterthought, it’s part of genuine care.

When you share your information with us, you’re trusting us, and we take that seriously.

This policy explains what we collect, why we collect it, and how we look after it.

What we collect


When you interact with Heartcrawl, whether placing an order, getting in touch, or joining our mailing list, we may collect a small amount of personal information, such as:
  • Your name
  • Your email address
  • Shipping or billing details
  • Information related to your order or enquiry

We only collect what’s genuinely needed to offer our work, send pieces safely to you, or stay in touch.


How your information is used


Your information is used with intention and restraint. We use it to:
  • Fulfil and deliver orders
  • Respond to messages or questions
  • Share updates if you’ve chosen to receive them
  • Improve how Heartcrawl operates and feels

Your details are never sold, rented, or shared for marketing purposes.


Payments

Payments are handled securely by trusted third-party providers. Heartcrawl does not store your full payment information, and we never see your card details.



Emails

If you’ve opted in, you may receive occasional emails from us... quiet updates, new work, or announcements. You can unsubscribe at any time, no hard feelings.

Care and security


We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. While nothing online can be perfectly protected, care and caution guide how your data is handled.


Cookies


Our website may use minimal cookies to help it function smoothly and understand general usage. These do not personally identify you.


Your choices


You’re always welcome to ask what information we hold, request changes, or ask for it to be removed. Your data remains yours.


Changes

This policy may evolve as Heartcrawl grows. Any updates will be shared here,  and clearly.

Contact

If you have questions, concerns, or just want reassurance, you can reach us here




SIZING INFORMATION | SHIPPING INFORMATION | PRIVACY POLICY


Heartcrawl acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land. It always was and always will be Aboriginal land.

website design by heartcrawl (flynn gilder-smith) 2026.